TermsofService

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of HeatCooler Limited's ("we", "us", "our") services, including but not limited to plumbing, heating, and air conditioning services, website, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services. These Terms constitute a legally binding agreement between you and HeatCooler Limited.

2. Company Information

HeatCooler Limited is a private limited company registered in England and Wales:

3. Services Description

We provide professional plumbing, heating, and air conditioning services, including but not limited to:

• Emergency and scheduled plumbing repairs and installations
• Gas Safe registered heating system installation, repair, and maintenance
• Air conditioning installation, service, and maintenance
• Boiler installation and replacement
• Underfloor heating systems
• Water heater services
• Drain cleaning and unblocking
• 24/7 emergency call-out services

All services are provided by qualified, licensed, and insured professionals. We are Gas Safe registered and comply with all relevant UK regulations and standards.

4. Service Terms and Conditions

4.1 Service Requests and Bookings

• Service requests can be made via phone, email, our website, or in person
• We will provide an estimated timeframe for service delivery, but times are not guaranteed and may vary due to circumstances beyond our control
• You must provide accurate information about the service required and access to the property
• We reserve the right to refuse service if we determine it is unsafe, illegal, or beyond our expertise

4.2 Access and Site Conditions

• You must provide safe and unobstructed access to the work area
• You are responsible for ensuring the work area is safe and free from hazards
• We may require you to move furniture or personal items before work commences
• Additional charges may apply if access is restricted or if additional preparation is required

4.3 Work Standards

• All work will be performed to professional standards and in compliance with UK building regulations and industry standards
• We will use appropriate materials and equipment suitable for the work
• Where possible, we will minimize disruption and clean up after completion
• You have the right to inspect completed work before final payment

5. Pricing and Payment Terms

5.1 Pricing

• All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated
• Quotes are valid for 30 days unless otherwise specified
• Final pricing may vary if additional work is required or if conditions differ from initial assessment
• We will notify you of any significant price changes before proceeding with additional work

5.2 Payment Terms

• Payment is due upon completion of work unless alternative arrangements are agreed in writing
• We accept cash, bank transfer, and major credit/debit cards
• For larger projects, we may require a deposit before work commences
• Late payment may result in interest charges and suspension of services
• If payment is not received within 30 days, we reserve the right to take legal action

5.3 Emergency Call-Out Charges

• Emergency call-out services may incur additional charges, including out-of-hours premiums
• Emergency rates will be clearly communicated before work commences

6. Booking and Cancellation Policy

6.1 Cancellation by You

• You may cancel a booking at any time before work commences
• If you cancel with less than 24 hours' notice, a cancellation fee may apply
• If we have already started work, you will be charged for work completed and materials used

6.2 Cancellation by Us

• We may cancel or postpone services due to circumstances beyond our control, including weather, safety concerns, or unavailability of materials
• We will provide as much notice as possible and reschedule at your convenience
• We are not liable for any indirect losses resulting from cancellation

7. Warranty and Guarantees

7.1 Workmanship Warranty

• We provide a 12-month warranty on workmanship for all installations and repairs
• This warranty covers defects in workmanship but does not cover normal wear and tear, misuse, or damage caused by third parties
• Warranty claims must be reported promptly and allow us reasonable opportunity to inspect and remedy

7.2 Manufacturer Warranties

• Equipment and parts may come with manufacturer warranties, which are separate from our workmanship warranty
• We will provide warranty documentation for installed equipment where available
• Manufacturer warranty claims should be directed to the manufacturer or supplier

7.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. You have the right to services that are performed with reasonable care and skill, are fit for purpose, and are provided within a reasonable time.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service in question
• We are not liable for any indirect, consequential, or special damages, including loss of profits, business interruption, or loss of data
• We are not liable for damage to property that was not reasonably foreseeable or that results from pre-existing conditions
• We maintain appropriate insurance coverage, and claims should be made through our insurance where applicable

This limitation does not apply to death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of HeatCooler Limited or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or use our content without our written permission.

10. Your Obligations

You agree to:

• Provide accurate and complete information when requesting services
• Ensure safe access to the work area
• Obtain necessary permissions and consents (e.g., landlord approval, planning permission)
• Comply with all applicable laws and regulations
• Not interfere with our work or our employees
• Pay all charges in accordance with these Terms

11. Termination

We may terminate or suspend services immediately if:

• You breach these Terms
• Payment is not received when due
• We determine that continuing service would be unsafe or illegal
• You engage in abusive, threatening, or inappropriate behavior

Upon termination, you remain liable for all charges incurred up to the date of termination.

12. Dispute Resolution

If you have a complaint or dispute:

1. Please contact us first to discuss and attempt to resolve the matter informally
2. If we cannot resolve the matter, you may refer the dispute to an alternative dispute resolution (ADR) scheme
3. As a last resort, disputes may be resolved through the courts of England and Wales

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be notified by posting the updated Terms on our website with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms, please contact us: